Informations about setting up your subscription.

<p id="isPasted"><span style="font-family: Tahoma,Geneva,sans-serif;"><strong>To create a subscription:</strong></span></p><div data-block="true" data-editor="2l5bh" data-offset-key="4ulfl-0-0"><br></div><div data-block="true" data-editor="2l5bh" data-offset-key="ehg66-0-0"><p><span style="font-family: Tahoma,Geneva,sans-serif;">1. Go to Vida Glow&apos;s website and click &apos;Shop&apos; in the top-left navigation panel.</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="5qt8h-0-0"><p><span style="font-family: Tahoma,Geneva,sans-serif;">2. Hover over &apos;By Product&apos; and click you through to your desired product and flavour.</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="669k3-0-0"><p><span style="font-family: Tahoma,Geneva,sans-serif;">3. Above the &apos;Add to Bag&apos; button, select &apos;Subscribe &amp; Save&apos;.</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="87po-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p data-offset-key="87po-0-0"><span style="font-family: Tahoma,Geneva,sans-serif;">4. Select your delivery frequency and quantity, and click &apos;Add to Bag&apos;.</span></p></div><p><br></p>

Signing up for a subscription

Informations about managing your subscription.

<p id="isPasted"><span style="font-family: Tahoma,Geneva,sans-serif;"><strong>How do I sign up for a subscription?</strong></span></p><div data-block="true" data-editor="2l5bh" data-offset-key="4ulfl-0-0"><p><span style="font-family: Tahoma,Geneva,sans-serif;">To create a subscription::</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="ehg66-0-0"><p><span style="font-family: Tahoma,Geneva,sans-serif;">1. Go to Vida Glow&apos;s website and click &apos;Shop&apos; in the top-left navigation panel.</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="5qt8h-0-0"><p><span style="font-family: Tahoma,Geneva,sans-serif;">2. Hover over &apos;By Product&apos; and click you through to your desired product and flavour.</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="669k3-0-0"><p><span style="font-family: Tahoma,Geneva,sans-serif;">3. Above the &apos;Add to Bag&apos; button, select &apos;Subscribe &amp; Save&apos;.</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="87po-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p data-offset-key="87po-0-0"><span style="font-family: Tahoma,Geneva,sans-serif;">4. Select your delivery frequency and quantity, and click &apos;Add to Bag&apos;.</span></p></div><p><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><strong>Can I pause my subscription?</strong></span></p><p><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Of course, the beauty of a subscription is that it is fully self managed. You can edit or skip your subscription through the customer portal at any time. You can select your next order date or swap your product subscription, quantity and delivery schedule, and edit payment and shipping details.&#xA0;</span>&#xA0;</p><p><span style="font-family: Tahoma,Geneva,sans-serif;"><strong>How do I cancel my subscription?</strong></span></p><div data-block="true" data-editor="a6ckg" data-offset-key="ddigm-0-0"><p><span style="font-family: Tahoma,Geneva,sans-serif;">You can edit or skip your subscription through the customer portal at any time. You can select to manage your next order by selecting &apos;manage subscriptions&apos; on your account dashboard.&#xA0;</span></p></div><div data-block="true" data-editor="a6ckg" data-offset-key="69fck-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p data-offset-key="69fck-0-0"><span style="font-family: Tahoma,Geneva,sans-serif;">Any cancellations must be processed at least 3 days in advance of the subscription due date.</span></p><p data-offset-key="69fck-0-0"><span style="font-family: Tahoma,Geneva,sans-serif;"><strong>Can I add a discount code to a subscription order?</strong></span></p><p style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px 0px 0.5rem; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">You sure can! To add a discount code to your existing subscriptions, the discount must be applied 5 business days in advance of the order being processed.</span></p><p style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px 0px 0.5rem; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px 0px 0.5rem; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><b style="box-sizing: border-box; font-weight: var(--font-weight-bold);"><strong>Step 1</strong></b></span></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">Navigate to your subscription dashboard, which can be found in <a href="https://ausnz.vidaglow.com/account/login" style="box-sizing: border-box; background-color: transparent; color: var(--color-support-black); touch-action: manipulation;">your account</a> under &apos;manage subscriptions&apos;</span></p><p style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px 0px 0.5rem; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><b style="box-sizing: border-box; font-weight: var(--font-weight-bold);"><img data-fr-image-pasted="true" src="https://cdn.shopify.com/s/files/1/0858/2140/files/Screenshot_2024-03-11_at_1.47.26_pm_480x480.png?v=1710125809" alt data-mce-src="https://cdn.shopify.com/s/files/1/0858/2140/files/Screenshot_2024-03-11_at_1.47.26_pm_480x480.png?v=1710125809" style="box-sizing: border-box; border-style: none; object-fit: cover; transition: opacity 0.6s ease-in-out; max-width: 100%; height: auto;" class="fr-fic fr-dii"></b></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">Click your active subscription (the subscription you want to apply the discount to).</span></p><p style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px 0px 0.5rem; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><b style="box-sizing: border-box; font-weight: var(--font-weight-bold);"><img data-fr-image-pasted="true" src="https://cdn.shopify.com/s/files/1/0858/2140/files/Screenshot_2024-03-11_at_1.48.10_pm_480x480.png?v=1710125752" alt data-mce-src="https://cdn.shopify.com/s/files/1/0858/2140/files/Screenshot_2024-03-11_at_1.48.10_pm_480x480.png?v=1710125752" style="box-sizing: border-box; border-style: none; object-fit: cover; transition: opacity 0.6s ease-in-out; max-width: 100%; height: auto;" class="fr-fic fr-dii"></b></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">Navigate to the bottom of the page, select &apos;add discount&apos; and add your copied code.</span></p><p style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px 0px 0.5rem; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><b style="box-sizing: border-box; font-weight: var(--font-weight-bold);"><img data-fr-image-pasted="true" src="https://cdn.shopify.com/s/files/1/0858/2140/files/Untitled_design_4_480x480.png?v=1710125935" alt data-mce-src="https://cdn.shopify.com/s/files/1/0858/2140/files/Untitled_design_4_480x480.png?v=1710125935" style="box-sizing: border-box; border-style: none; object-fit: cover; transition: opacity 0.6s ease-in-out; max-width: 100%; height: auto;" class="fr-fic fr-dii"></b></p><p style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><b style="box-sizing: border-box; font-weight: var(--font-weight-bold);"><span style="font-size: 16px;"><strong><span style="font-family: Tahoma,Geneva,sans-serif;">Step 2</span></strong></span></b></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">You will see the discount applied to your next subscription order</span>.</p><img data-fr-image-pasted="true" alt src="https://cdn.shopify.com/s/files/1/0858/2140/files/Untitled_design_5_480x480.png?v=1710126233" style="box-sizing: border-box; border-style: none; object-fit: cover; transition: opacity 0.6s ease-in-out; max-width: 100%; height: auto; color: rgb(26, 26, 26); font-family: GalanoGrotesque, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" class="fr-fic fr-dii"><p><span style="font-family: Tahoma,Geneva,sans-serif;">Please be aware you can only apply one discount code to one order at a time.</span></p></div><p><br></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">Deep dive into subscriptions, <a href="https://ausnz.vidaglow.com/pages/subscribe-save" rel="noopener noreferrer" target="_blank">here</a>.</span></p><p><br></p>

Managing your subscription

<p id="isPasted"><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><strong>Do you ship to my area?</strong></span></p><p><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">You can see all of the places we ship to in each market, here:<br></span></p><ul style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px 0px 0.5rem; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; padding: 0px 0px 0px 1.5rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://ausnz.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow AU &amp; NZ</a></li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://us.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow US</a></li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://uk.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow UK</a></li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://eu.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow EU</a></li></ul><p><br></p><p><span style="font-family: Tahoma,Geneva,sans-serif;"><strong>How long will my order take?</strong></span></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">All orders are shipped via the local shipping providers. Please allow 48 hours for your order to be processed. During sale and Christmas periods, please allow additional time for your order to be processed. Please be aware that online orders are not processed over weekends or on public holidays. Full tracking details will be sent to customers when shipped.&#xA0;</span></p><p><br></p><p><span style="font-size: 16px;"><strong>How much does delivery cost?</strong></span></p><p>&#xA0;This depends on the area you are in. You can see the cost based on your regions, here:</p><ul style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px 0px 0.5rem; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; padding: 0px 0px 0px 1.5rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://ausnz.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow AU &amp; NZ</a></li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://us.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow US</a></li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://uk.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow UK</a></li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://eu.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow EU</a></li></ul><p><span style="color: rgb(26, 26, 26); font-family: Tahoma, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the US, UK &amp; Australia need not worry about customs as we ship using domestic mail to these locations.</span></p>

Shipping information

Information about deliveries and any issues experieced with deliveries.

<p id="isPasted"><strong><span style="font-family: Tahoma,Geneva,sans-serif;">How do I track my order?</span></strong><span style="font-family: Tahoma,Geneva,sans-serif;"><br></span></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">Once your order has been shipped, you will receive an email to confirm this and provide you with a tracking number and tracking link. Simply click on the link within this email to track.</span></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">Always make sure you check your junk / spam folder for this email.</span></p><p><span style="font-family: Tahoma,Geneva,sans-serif;"><strong>What do I do if I receive the wrong item in my order?</strong></span></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">Although this is extremely unusual, if you do receive the wrong item we will resolve this for you by sending you the correct item. To faciliate this, please email <a href="mailto:hello@vidaglow.com">hello@vidaglow.com</a> with the following details:</span></p><div data-block="true" data-editor="4k5uk" data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Order Number</span></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Details of issue</span></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Images</span></span></div></div><p><br></p><p><span style="font-family: Tahoma,Geneva,sans-serif;"><strong>What do I do if an item is missing from my order?</strong></span></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">Although this is extremely unusual, if you do receive the wrong item we will resolve this for you by sending you the correct item. To faciliate this, please email <a href="mailto:hello@vidaglow.com">hello@vidaglow.com</a> with the following details:</span></p><div data-block="true" data-editor="4k5uk" data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Order Number</span></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Details of issue</span></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Images</span></span></div></div><p><br></p><p><strong><span style="font-family: Tahoma,Geneva,sans-serif;">What do I do if my order arrives damaged?</span></strong></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">Although this is extremely unusual, if you do receive the wrong item we will resolve this for you by sending you the correct item. To faciliate this, please email <a href="mailto:hello@vidaglow.com">hello@vidaglow.com</a> with the following details:</span></p><div data-block="true" data-editor="4k5uk" data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Order Number</span></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Details of issue</span></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Images</span></span></div></div><p><br></p>

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