Terms & Conditions

FAQ's

How do I manage my subscription?

How do I apply my reward to my subscription?

How do I redeem my points?

How do I cancel my subscription?

Vida Glow UK

Explore the Vida Glow UK Customer Service Help Centre for product information, order support, subscription management and loyalty rewards information.

Vida Glow UK Customer Service Help Centre

Natural Marine Collagen

Pro Collagen+

Collagen Liquid Advance

Liquid Collagen Skin + Energy

Liquid Collagen Skin + Gut

Anti-G-Ox

Advanced Repair: Radiance+

Advanced Repair: Hairology

Clear Capsules

Women's Health: Gut Pro

Women's Health: Multi 360

Women's Health: De-Stress

Women's Health: Sleep

Products

Cancel or change order

How do I update my payment method?

I need to update my address

Orders & Account

Shipping information

Delivery information and issues

Shipping & Delivery

Sitewide Subscription 20% Offer

Signing up for a subscription

Managing your subscription

Apply a reward to a subscription

Cancel a subscription

Why was my subscription order processed?

I need help with my subscription

Subscriptions

What is the VG Loyalty Program?

Joining the VG Loyalty Program

How do I redeem my points for a reward?

I lost my redeemed reward code

My reward code isn't working

Minimum spend requirements for loyalty rewards

I want to revert my reward back to points

Birthday reward

Do my points or rewards expire?

How can I earn more points?

Loyalty and Rewards

Returns Policy

Can I return my product if I change my mind?

What if my product is damaged?

I received the wrong item

I want to return a product I purchased from one of your retailers

Returns

Sustainability

Sourcing

Packaging

Sustainability and Sourcing

Made for you with active ingredients, our products are backed by science and you can learn about them here!

We move quickly to process and dispatch orders, so there’s a short window where cancellations can be made.

If you’ve just placed your order and need to cancel it, we recommend contacting our team as soon as possible at hello@vidaglow.com. Please not

Information on shipping and any questions about your delivery including tracking, delivery being delayed or a missing order

Information about our Subscribe + Save program and recurring subscriptions

Information about rewards and loyalty program.

Learn about returns and refund eligibility

Information about our sustainability and sourcing practices.

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