Delivery information and issuesUpdated 10 days ago
How do I track my order?
Once your order has been shipped, you’ll receive a confirmation email with your tracking number and link. Simply click the link to follow your delivery.
If you can’t see the email, be sure to check your junk or spam folder.
I am beyond my expected delivery time
We know how important it is to receive your order promptly. Our team works to dispatch all parcels within 48 hours.
During sale and holiday periods, please allow a little extra time for processing. Orders are not processed on weekends or public holidays.
If your parcel is time-sensitive, appears lost in transit, or your tracking hasn’t updated in 2 business days, please reach out to our team at [email protected] and we’ll look into it for you.
What do I do if I receive the wrong item in my order?
While this is rare, we’ll make it right.
Please email [email protected] with:
- Order number
- Details of the issue
- Images
Our team will arrange the correct item for you.
What do I do if an item is missing from my order?
If something’s not quite right, we’re here to help.
Please email [email protected] with:
- Order number
- Details of the issue
- Images
We’ll look into this and resolve it for you as quickly as possible.
What do I do if my order arrives damaged?
If your order arrives damaged, we’ll work with you to resolve it.
Please email [email protected] with:
- Order number
- Details of the issue
- Batch number (found on the sachet or box)
- Expiry date
- Images
What if my package on my tracking email isn't moving?
If your tracking link hasn’t updated in 2 business days, please contact us at [email protected] and we’ll investigate further.
I think my parcel has been stolen or lost in transit, what do I do?
If your tracking shows the parcel as delivered but you can’t locate it, we recommend first checking around your property, with neighbors, or your local post office in case it’s been left in a safe place.
For future deliveries, we always recommend leaving delivery instructions directly with the carrier via their tracking link or delivery platform. This can help ensure your parcel is left somewhere secure.
If your order still can’t be found, please reach out to [email protected] with your order number and any relevant details. We’ll work with you to investigate the issue and guide you on the next steps.
While we’ll always do our best to help, please note that once an order has been marked as delivered by the courier, responsibility may pass to the recipient to reach out to the carrier for more information.