Where we ship, delivery times, costs, and how returns work.

Do you ship to my area?You can see all of the places we ship to in each market, here: <a href="https://ausnz.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow AU &amp; NZ</a> (Ships to Australia, New Zealand, China, Hong Kong, Indonesia, Japan, Macao, Malaysia, Philippines, Singapore, Taiwan, Thailand)<a href="https://us.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow US</a> (United States of America, Africa, South America, Central America)<a href="https://uk.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow UK</a> (United Kingdom, Canada)<a href="https://eu.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow EU</a> (Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands, Bouvet Island, Vatican City State, San Marino)How long will my order take?All orders are shipped via the local shipping providers. Please allow 48 hours for your order to be processed. During sale and Christmas periods, please allow additional time for your order to be processed. Please be aware that online orders are not processed over weekends or on public holidays. Full tracking details will be sent to customers when shipped.&#xA0;How much does delivery cost?&#xA0;This depends on the area you are in. You can see the cost based on your regions, here:<ul style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px 0px 0.5rem; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; padding: 0px 0px 0px 1.5rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a href="https://ausnz.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow AU &amp; NZ</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a href="https://us.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow US</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a href="https://uk.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow UK</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a href="https://eu.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow EU</a></li></ul><span style="color: rgb(26, 26, 26); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the US, UK &amp; Australia need not worry about customs as we ship using domestic mail to these locations.<span style="color: rgb(26, 188, 156); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">I want to ship my products back to you<span style="color: rgb(26, 26, 26); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please refer to our return policy and contact our team at <a href="mailto:hello@vidaglow.com">hello@vidaglow.com</a>.<span style="color: rgb(26, 26, 26); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If your return is accepted by our Customer Service team, please note that any shipping costs incurred will be the responsibility of the customer for change of mind.

Shipping information

Order Support—tracking your delivery, delays, and what to do if something’s not quite right.

How do I track my order? Once your order has been shipped, you&#x2019;ll receive a confirmation email with your tracking number and link. Simply click the link to follow your delivery.If you can&#x2019;t see the email, be sure to check your junk or spam folder.I am beyond my expected delivery timeWe know how important it is to receive your order promptly. Our team works to dispatch all parcels within 48 hours.During sale and holiday periods, please allow a little extra time for processing. Orders are not processed on weekends or public holidays.If your parcel is time-sensitive, appears lost in transit, or your tracking hasn&#x2019;t updated in 2 business days, please reach out to our team at <a data-start="1033" data-end="1051" rel="noopener">hello@vidaglow.com</a> and we&#x2019;ll look into it for you.What do I do if I receive the wrong item in my order?While this is rare, we&#x2019;ll make it right.Please email <a data-start="1196" data-end="1214" rel="noopener">hello@vidaglow.com</a> with:<ul><li data-start="1223" data-end="1237">Order number</li><li data-start="1240" data-end="1262">Details of the issue</li><li data-start="1265" data-end="1273">Images</li></ul>Our team will arrange the correct item for you. What do I do if an item is missing from my order?If something&#x2019;s not quite right, we&#x2019;re here to help.Please email <a data-start="1454" data-end="1472" rel="noopener">hello@vidaglow.com</a> with:<ul><li data-start="1481" data-end="1495">Order number</li><li data-start="1498" data-end="1520">Details of the issue</li><li data-start="1523" data-end="1531">Images</li></ul>We&#x2019;ll look into this and resolve it for you as quickly as possible.What do I do if my order arrives damaged?If your order arrives damaged, we&#x2019;ll work with you to resolve it.Please email <a data-start="1738" data-end="1756" rel="noopener">hello@vidaglow.com</a> with:<ul><li data-start="1765" data-end="1779">Order number</li><li data-start="1782" data-end="1804">Details of the issue</li><li data-start="1807" data-end="1850">Batch number (found on the sachet or box)</li><li data-start="1853" data-end="1866">Expiry date</li><li data-start="1869" data-end="1877">Images</li></ul><h3 id="what-if-my-package-on-my-tracking-email-isnt-moving">What if my package on my tracking email isn&apos;t moving?</h3>If your tracking link hasn&#x2019;t updated in 2 business days, please contact us at&#xA0;<a data-start="2007" data-end="2025" rel="noopener">hello@vidaglow.com</a> and we&#x2019;ll investigate further. I think my parcel has been stolen or lost in transit, what do I do?If your tracking shows the parcel as delivered but you can&#x2019;t locate it, we recommend first checking around your property, with neighbors, or your local post office in case it&#x2019;s been left in a safe place.For future deliveries, we always recommend leaving delivery instructions directly with the carrier via their tracking link or delivery platform. This can help ensure your parcel is left somewhere secure.If your order still can&#x2019;t be found, please reach out to hello@vidaglow.com with your order number and any relevant details. We&#x2019;ll work with you to investigate the issue and guide you on the next steps.While we&#x2019;ll always do our best to help, please note that once an order has been marked as delivered by the courier, responsibility may pass to the recipient to reach out to the carrier for more information.

Delivery information and issues

Terms & Conditions

FAQ's

How do I manage my subscription?

How do I apply my reward to my subscription?

How do I redeem my points?

How do I cancel my subscription?

Vida Glow UK

Information on shipping and any questions about your delivery including tracking, delivery being delayed or a missing order

Shipping & Delivery

Shipping information

Delivery information and issues