How to request an update, cancel, or redirect your order before it ships.

<p data-start="119" data-end="227" id="isPasted"><span style="font-family: Inter; font-size: 15px;">We move quickly to process and dispatch orders, so there&#x2019;s a short window where cancellations can be made.</span></p><p data-start="229" data-end="510"><span style="font-family: Inter; font-size: 15px;">If you&#x2019;ve just placed your order and need to cancel it, we recommend contacting our team as soon as possible at <strong data-start="341" data-end="363"><a data-start="343" data-end="361" rel="noopener">hello@vidaglow.com</a></strong>. Please note our customer service hours <a href="https://ausnz.vidaglow.com/pages/contact" target="_blank" rel="noopener noreferrer">here</a>. While we&#x2019;ll always do our best to assist before your order is processed, this can&#x2019;t be guaranteed.</span></p><p data-start="512" data-end="633"><span style="font-family: Inter; font-size: 15px;">Once an order has been processed by our warehouse or collected by the carrier, we&#x2019;re unfortunately unable to cancel it.</span></p><h4 data-start="635" data-end="671" id="need-to-make-changes-instead"><span style="color: rgb(26, 188, 156); font-family: Inter; font-size: 15px;"><strong>Need to make changes instead?</strong></span></h4><p data-start="95" data-end="184"><span style="font-family: Inter; font-size: 15px;">If your order hasn&#x2019;t been processed yet, we may be able to assist with updates such as:</span></p><ul><li data-start="187" data-end="219" style="font-family: Inter; font-size: 15px;">Changing your delivery address</li><li data-start="222" data-end="253" style="font-family: Inter; font-size: 15px;">Adjusting items in your order</li></ul><p data-start="255" data-end="434"><span style="font-family: Inter; font-size: 15px;">If your parcel has already shipped, you may be able to redirect it via the tracking link provided in your shipping confirmation email. This is managed directly with the carrier.</span></p><p data-start="436" data-end="551"><span style="font-family: Inter; font-size: 15px;">If you have any questions or need support, our team is here to help. Please note our customer service hours <a href="https://ausnz.vidaglow.com/pages/contact" target="_blank" rel="noopener noreferrer">here</a>.</span></p>

Cancel or change order

Information on how to update your payment methods on your VG account

<div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0" id="isPasted"><div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0" id="isPasted"><div data-offset-key="6t06g-0-0"><span data-offset-key="6t06g-0-0" id="isPasted"><span data-text="true" style="font-family: Inter; font-size: 15px;">To update your account details, including your address or payment information, you can log into your customer portal </span></span><span style="font-family: Inter; font-size: 15px;"><a href="https://shopify.com/authentication/8582178/login?client_id=3e79cfcd-86a6-4895-9d69-f7aaa3659370&amp;locale=en-GB&amp;redirect_uri=%252Fauthentication%252F8582178%252Foauth%252Fauthorize%253F_cs%253D3.AMPS_AUNSW__t_W3MjNG8bRN-fslulbfAx4w%2526client_id%253D3e79cfcd-86a6-4895-9d69-f7aaa3659370%2526locale%253Den-GB%2526nonce%253D8fe8bc44-5074-4b58-ab4b-4e1eba6c8f44%2526redirect_uri%253Dhttps%25253A%25252F%25252Fshopify.com%25252F8582178%25252Faccount%25252Fcallback%2526region_country%253DGB%2526response_type%253Dcode%2526scope%253Dopenid%252Bemail%252Bcustomer-account-api%25253Afull%2526state%253DhWNBE0pVjQ5JfCh2oU2UlbFe&amp;region_country=GB" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="6t06g-1-0"><span data-text="true">here</span></span></a></span><span data-offset-key="6t06g-2-0"><span data-text="true" style="font-family: Inter; font-size: 15px;">.</span></span><span data-offset-key="6smr-0-0" style="font-family: Inter; font-size: 15px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="944cp" data-offset-key="6smr-0-0"><br></div><div data-block="true" data-editor="944cp" data-offset-key="1pmdo-0-0"><div data-offset-key="1pmdo-0-0"><span data-offset-key="1pmdo-0-0"><span data-text="true" style="font-family: Inter; font-size: 15px;">From the dropdown menu, select<strong>&#xA0;</strong></span></span><span data-offset-key="1pmdo-0-1"><span data-text="true" style="font-family: Inter; font-size: 15px;"><strong>Profile</strong></span></span><span data-offset-key="1pmdo-0-2"><span data-text="true" style="font-family: Inter; font-size: 15px;"><strong>&#xA0;</strong>to edit or add new details. You&#x2019;ll be able to manage your payment methods. Scroll down to <strong>Payment Methods</strong> and click <strong>Add.</strong></span></span></div><p><br></p><p><img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/0e8PW74jmG6DnpGB/2026042001-ede8d5d1-825b-4a92-a95e-621ce18f4600-388c6136-3478-4292-9e06-d26e73ec0e13.png" style="width: 300px;" class="fr-fic fr-dii"></p><p><span data-offset-key="1pmdo-0-2"><span data-text="true" style="font-family: Inter; font-size: 15px;">If you have any issues or require support with your subscription please reach out to our Customer Service team at <a href="mailto:hello@vidaglow.com">hello@vidaglow.com</a> and we can send a link to request your payment method to be updated.</span></span></p></div></div><div data-block="true" data-editor="944cp" data-offset-key="1pmdo-0-0"><br></div>

How do I update my payment method?

Information how to update your default address on your account

<div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0" id="isPasted"><div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0"><div data-offset-key="6t06g-0-0"><span data-offset-key="6t06g-0-0"><span data-text="true" style="font-size: 15px; font-family: Inter;">To update your account details, including your address or payment information, you can log into your customer portal </span></span><span style="font-size: 15px; font-family: Inter;"><a href="https://shopify.com/authentication/4824733/login?client_id=0a48d24e-fb6a-44ce-aaeb-23432a2c6e11&amp;locale=en-US&amp;redirect_uri=%252Fauthentication%252F4824733%252Foauth%252Fauthorize%253F_cs%253D3.AMPS_AUNSW___eAarckyqRDihts7yfRe2cQ%2526client_id%253D0a48d24e-fb6a-44ce-aaeb-23432a2c6e11%2526locale%253Den-US%2526nonce%253D384b4048-d881-448f-bc8a-6b54cb7d9cd3%2526redirect_uri%253Dhttps%25253A%25252F%25252Fshopify.com%25252F4824733%25252Faccount%25252Fcallback%2526region_country%253DUS%2526response_type%253Dcode%2526scope%253Dopenid%252Bemail%252Bcustomer-account-api%25253Afull%2526state%253DhWNBE0m4rtuqWfju9JfGQFA9&amp;region_country=US" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;"><span data-offset-key="6t06g-1-0"><span data-text="true">here</span></span></a></span><span data-offset-key="6t06g-2-0"><span data-text="true" style="font-size: 15px; font-family: Inter;">.</span></span></div></div><div data-block="true" data-editor="944cp" data-offset-key="6smr-0-0"><div data-offset-key="6smr-0-0"><span data-offset-key="6smr-0-0" style="font-size: 15px; font-family: Inter;"><br data-text="true"></span></div></div><div data-block="true" data-editor="944cp" data-offset-key="1pmdo-0-0"><div data-offset-key="1pmdo-0-0"><span data-offset-key="1pmdo-0-0"><span data-text="true" style="font-size: 15px; font-family: Inter;">From the dropdown menu, select<strong>&#xA0;</strong></span></span><span data-offset-key="1pmdo-0-1"><span data-text="true" style="font-size: 15px; font-family: Inter;"><strong>Profile</strong></span></span><span data-offset-key="1pmdo-0-2"><span data-text="true" style="font-size: 15px; font-family: Inter;"><strong>&#xA0;</strong>to edit or add new details. You&#x2019;ll be able to manage your addresses from this page.&#xA0;<br><br>Scroll down to <strong>Addresses</strong> and hover over the<strong>&#xA0;Edit</strong> button on your default address to change these details. Alternatively, you can click <strong>Add&#xA0;</strong>to import more details<strong>.&#xA0;<br><br></strong><strong><span style="color: rgb(0, 168, 133);">Please make sure you mark the correct details as the default address to ensure all automated or recurring orders are sent to this location.</span></strong></span></span></div><p><span style="font-size: 15px; font-family: Inter;"><br></span></p><p><img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/0e8PW74jmG6DnpGB/2026043008-acdf9c57-0be7-4a75-9f76-e3a2b6f52dae-821d7a92-f50a-49c5-a547-834380570079.png" style="width: 300px;" class="fr-fic fr-dib"></p><p><span data-offset-key="1pmdo-0-2"><span data-text="true" style="font-size: 15px; font-family: Inter;">If you have any issues or require support with your subscription, please reach out to our Customer Service team at <a href="mailto:hello@vidaglow.com" target="_parent" style=" text-decoration: none;">hello@vidaglow.com</a> and we can update these details for you.</span></span></p></div></div>

I need to update my address

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Vida Glow UK

We move quickly to process and dispatch orders, so there’s a short window where cancellations can be made.

If you’ve just placed your order and need to cancel it, we recommend contacting our team as soon as possible at hello@vidaglow.com. Please not

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Cancel or change order

How do I update my payment method?

I need to update my address