How to request an update, cancel, or redirect your order before it ships.

We move quickly to process and dispatch orders, so there&#x2019;s a short window where cancellations can be made.If you&#x2019;ve just placed your order and need to cancel it, we recommend contacting our team as soon as possible at <a data-start="343" data-end="361" rel="noopener">hello@vidaglow.com</a>. Please note our customer service hours <a href="https://ausnz.vidaglow.com/pages/contact" target="_blank" rel="noopener noreferrer">here</a>. While we&#x2019;ll always do our best to assist before your order is processed, this can&#x2019;t be guaranteed.Once an order has been processed by our warehouse or collected by the carrier, we&#x2019;re unfortunately unable to cancel it.<h4 data-start="635" data-end="671" id="need-to-make-changes-instead">Need to make changes instead?</h4>If your order hasn&#x2019;t been processed yet, we may be able to assist with updates such as:<ul><li data-start="187" data-end="219" style="font-family: Inter; font-size: 15px;">Changing your delivery address</li><li data-start="222" data-end="253" style="font-family: Inter; font-size: 15px;">Adjusting items in your order</li></ul>If your parcel has already shipped, you may be able to redirect it via the tracking link provided in your shipping confirmation email. This is managed directly with the carrier.If you have any questions or need support, our team is here to help. Please note our customer service hours <a href="https://ausnz.vidaglow.com/pages/contact" target="_blank" rel="noopener noreferrer">here</a>.

Cancel or change order

Information on how to update your payment methods on your VG account

<div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0" id="isPasted"><div data-offset-key="6t06g-0-0">To update your account details, including your address or payment information, you can log into your customer portal <a href="https://shopify.com/authentication/8582178/login?client_id=3e79cfcd-86a6-4895-9d69-f7aaa3659370&amp;locale=en-GB&amp;redirect_uri=%252Fauthentication%252F8582178%252Foauth%252Fauthorize%253F_cs%253D3.AMPS_AUNSW__t_W3MjNG8bRN-fslulbfAx4w%2526client_id%253D3e79cfcd-86a6-4895-9d69-f7aaa3659370%2526locale%253Den-GB%2526nonce%253D8fe8bc44-5074-4b58-ab4b-4e1eba6c8f44%2526redirect_uri%253Dhttps%25253A%25252F%25252Fshopify.com%25252F8582178%25252Faccount%25252Fcallback%2526region_country%253DGB%2526response_type%253Dcode%2526scope%253Dopenid%252Bemail%252Bcustomer-account-api%25253Afull%2526state%253DhWNBE0pVjQ5JfCh2oU2UlbFe&amp;region_country=GB" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">here</a>. </div></div><div data-block="true" data-editor="944cp" data-offset-key="6smr-0-0"><div data-offset-key="6smr-0-0"> </div></div><div data-block="true" data-editor="944cp" data-offset-key="1pmdo-0-0"><div data-offset-key="1pmdo-0-0">From the dropdown menu, select&#xA0;Profile&#xA0;to edit or add new details. You&#x2019;ll be able to manage your payment methods. Scroll down to Payment Methods and click Add.</div> <img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/0e8PW74jmG6DnpGB/2026042001-2e4497e0-2f6a-427a-9c0c-46e3e9360994-eea681f7-fe6e-433f-a8cb-8c142ca700f3.png" style="width: 300px;" class="fr-fic fr-dii">If you have any issues or require support with your subscription please reach out to our Customer Service team at <a href="mailto:hello@vidaglow.com">hello@vidaglow.com</a> and we can send a link to request your payment method to be updated.</div>

How do I update my payment method?

Information how to update your default address on your account

<div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0" id="isPasted"><div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0"><div data-offset-key="6t06g-0-0">To update your account details, including your address or payment information, you can log into your customer portal <a href="https://shopify.com/authentication/4824733/login?client_id=0a48d24e-fb6a-44ce-aaeb-23432a2c6e11&amp;locale=en-US&amp;redirect_uri=%252Fauthentication%252F4824733%252Foauth%252Fauthorize%253F_cs%253D3.AMPS_AUNSW___eAarckyqRDihts7yfRe2cQ%2526client_id%253D0a48d24e-fb6a-44ce-aaeb-23432a2c6e11%2526locale%253Den-US%2526nonce%253D384b4048-d881-448f-bc8a-6b54cb7d9cd3%2526redirect_uri%253Dhttps%25253A%25252F%25252Fshopify.com%25252F4824733%25252Faccount%25252Fcallback%2526region_country%253DUS%2526response_type%253Dcode%2526scope%253Dopenid%252Bemail%252Bcustomer-account-api%25253Afull%2526state%253DhWNBE0m4rtuqWfju9JfGQFA9&amp;region_country=US" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">here</a>.</div></div><div data-block="true" data-editor="944cp" data-offset-key="6smr-0-0"><div data-offset-key="6smr-0-0"> </div></div><div data-block="true" data-editor="944cp" data-offset-key="1pmdo-0-0"><div data-offset-key="1pmdo-0-0">From the dropdown menu, select&#xA0;Profile&#xA0;to edit or add new details. You&#x2019;ll be able to manage your addresses from this page.&#xA0; Scroll down to Addresses and hover over the&#xA0;Edit button on your default address to change these details. Alternatively, you can click Add&#xA0;to import more details.&#xA0; Please make sure you mark the correct details as the default address to ensure all automated or recurring orders are sent to this location.</div> <img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/0e8PW74jmG6DnpGB/2026043008-acdf9c57-0be7-4a75-9f76-e3a2b6f52dae-821d7a92-f50a-49c5-a547-834380570079.png" style="width: 300px;" class="fr-fic fr-dii">If you have any issues or require support with your subscription, please reach out to our Customer Service team at <a href="mailto:hello@vidaglow.com" target="_parent" style=" text-decoration: none;">hello@vidaglow.com</a> and we can update these details for you.</div></div>

I need to update my address

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Vida Glow UK

We move quickly to process and dispatch orders, so there’s a short window where cancellations can be made.

If you’ve just placed your order and need to cancel it, we recommend contacting our team as soon as possible at hello@vidaglow.com. Please not

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Cancel or change order

How do I update my payment method?

I need to update my address